Troubleshooting
Resolve common issues and errors to make your Moonstone experience smoother
App Issues
App won't start
High PrioritySolutions:
- 1Check device storage space (need at least 100MB free)
- 2Restart your device
- 3Delete and reinstall the app
- 4Check iOS version (requires 14.0 or later)
App crashes frequently
Medium PrioritySolutions:
- 1Close other apps to free up memory
- 2Restart the app
- 3Update to the latest version
- 4Check for iOS updates
Slow performance
Low PrioritySolutions:
- 1Clear app cache in Settings
- 2Restart your device
- 3Check available storage space
- 4Close background apps
Sync Issues
Data not syncing
High PrioritySolutions:
- 1Check iCloud login status
- 2Ensure iCloud Drive is enabled
- 3Check internet connection
- 4Try manual sync in settings
Sync conflicts
Medium PrioritySolutions:
- 1Check which device has the latest data
- 2Resolve conflicts manually
- 3Use "Keep Both" option when possible
- 4Contact support if conflicts persist
Feature Problems
Voice input not working
Medium PrioritySolutions:
- 1Check microphone permissions
- 2Ensure good internet connection
- 3Try in a quiet environment
- 4Restart the app
AI features not responding
Low PrioritySolutions:
- 1Check internet connection
- 2Wait a few minutes and try again
- 3Restart the app
- 4Check if AI services are available
Search not finding content
Low PrioritySolutions:
- 1Check spelling and keywords
- 2Try different search terms
- 3Ensure content is properly saved
- 4Rebuild search index in settings
Data & Privacy
Data loss
High PrioritySolutions:
- 1Check iCloud backup
- 2Look for data in other devices
- 3Check recently deleted items
- 4Contact support immediately
Privacy concerns
Medium PrioritySolutions:
- 1Review privacy settings
- 2Check app permissions
- 3Enable encryption if available
- 4Contact privacy team
Still having issues?
If the above solutions don't help, our technical support team is always ready to assist.